Return & refund policy
All our products have 12 months warranty but no refunds.
If you are not completely satisfied with your purchase, you can apply for a new one for replacement.
Custom-fit items purchased through basnaudio.com
Due to the nature of the custom-fit manufacturing process, refunds are not accepted.
Take note that the shape of your ear canal may change due to growth/aging, and your custom-fit product may need to be re-made after 2-3 years from the manufacturing date.
We will accept refit-claim resulting from poor fitment within 30 days of delivery.
Contact us via firstname.lastname@example.org to begin the refit process.