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Return & refund policy

All our products have 12 months warranty, please fill the following form to get replacement or further service.

Custom-fit items purchased through basnaudio.com

  • Due to the nature of the custom-fit manufacturing process, refunds are not accepted.
  • Take note that the shape of your ear canal may change due to growth / aging, and your custom-fit product may need to be re-made after 2-3 years from the manufacturing date.
  • We will accept refit-claim resulting from poor fitment within the 30 days of delivery.
  • Contact us via support@basnaudio.com to begin refit process.

Non-custom-fit items purchased through basnaudio.com

  • We guarantee all merchandise purchased through basnaudio.com.
  • If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for a refund.
  • Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.
  • Item must be in a resellable condition in order to be eligible for full refund.
  • The wearable items such as foam ear tips are not refundable.
  • Return shipping cost is not refundable.
  • No refunds after 30 days.