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Shipping Policy

COVID-19 SHIPPING NOTICE

We strive to ship all orders out with 1-2 business days. However, The COVID-19 pandemic has caused staff and flight shortages at many mail processing facilities in the US and around the globe, resulting in increased delivery times. This applies to both domestic and international orders shipped via regular mail (USPS). We therefore recommend customers use FedEx or DHL for all time-sensitive orders at this time.

Domestic shipments via USPS
As of July 2020, we are seeing regular (1st class) mail delivery times up to 5 days longer than the usual 3-5 days. Priority mail delivery times are a typically 1-2 days longer than the expected 2-3 days.

International shipments via USPS
The postal and customs services in many countries are likewise experiencing delivery delays, which when compounded with domestic delays has resulted in parcels being delayed up to 2-3 weeks. As a result, we recommend using FedEx or DHL for all international orders at this time.

In addition, postal service to some countries has been temporarily suspended. If your order shipping to a location where delivery is currently unavailable, you will be contacted by our customer service department with options to refund or suspend your order until shipping service resumes.

Domestic and international shipments via FedEx and DHL
The delivery times are currently unaffected. And we would charge the shipping fee for FedEx and DHL, the fee would depend on your location.

If you have any questions about the order delivery, please contact us.

SHIPPING
We typically ship orders out within 1-2 business days. Made-to-order products (all custom-logo earphones) require additional manufacturing time. Once an order is shipped, the delivery time depends on the chosen shipping method.

INTERNATIONAL SHIPPING INFORMATION AND POLICY

We ship to most of the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

In order to keep shipping costs down, our basic international shipping is done via USPS First Class International. This shipping method does not offer tracking via the USPS website and does not have a specified delivery period. It is not available in all countries. Typical delivery times are 2-4 weeks for delivery, however, shipping to some countries may take longer. We will choose the appropriate shipping method for your country/region, and for the quickest and safest service, please use FedEx, DHL, or USPS Priority Mail (we will charge the shipping fee).

USPS First Class International (where available):
Delivers Time (estimate): Varies by country; no set time. Tracking: None

USPS Priority Mail International (where available):
Delivery Time (estimate): 6-12 business days. Tracking: None

USPS Priority Mail International w/ tracking (where available):
Delivery Time (estimate): 6-12 business days. Tracking: Yes

USPS Express Mail International (EMS) (where available):
Delivery Time (estimate): 3-5 business days. Tracking: Yes

FedEx International Priority:
Time-definite delivery typically in 1, 2 or 3 business days. Reach major cities in Europe by noon typically in 2 business days. From the U.S. to more than 220 countries and territories.

FedEx International Economy:
Time-definite delivery typically in 2 to 5 business days (typically 2 or 3 business days to Canada, Mexico and Puerto Rico). From the U.S. to more than 215 countries and territories.

BASN typically ships orders within 1-2 business days. Orders shipped by methods that do not offer tracking are the customer’s responsibility from the time of shipment. Please make sure your address is correct in our system.

We are looking to expand our retailers worldwide, so if we are not locally available in your country, please ask your local PRO audio and music instrument stores to carry BASN products 

CUSTOMS, DUTIES, AND TAXES

International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Please contact your local customs office for information.