12-Month Warranty for Quality-Related Issues:
We will take care of all quality-related issues with a REPLACEMENT

For purchases made through other retailers:
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.

Unauthorized reselling of BASN products is strictly prohibited.


Q: What isn’t covered by the warranty?
1. Purchases from unauthorized resellers
2. Lost or stolen products
3. Purchases made over 12 months ago (unless otherwise stated)
4. Non-quality-related issues (after 30 days of purchase)
4. Free products (get the products from giveaway activities)

Q: When does the warranty begin?
A: It begins the day you place your order.

Q: How do I claim the warranty?
A: Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
    If you believe the item is defective and under warranty, please send us the order screenshot and faulty product photo, email us at support@basnaudio.com

Q: What is a valid proof of purchase?
A: An Amazon/Shopify order number for a purchase made or purchasing screenshot.

Q: What if I don’t have any proof of purchase?
A: If you made your purchase through www.basnaudio.com, we may be able to locate your order using your email address, name, or shipping address.
     If the product was a gift, you may ask the giver to provide you with a copy of the Amazon order number.

Q: Will the warranty be renewed if my product is replaced?
A: The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.

Any questions please email us: basnaudio@outlook.com, we will reply to you within 48 hours.

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