12-Month Warranty for Quality-Related Issues:
We will take care of all quality-related issues with a REPLACEMENT

For purchases made through other retailers:
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.

Unauthorized reselling of BASN products is strictly prohibited.


Q: What isn’t covered by the warranty?
1. Purchases from unauthorized resellers
2. Lost or stolen products
3. Purchases made over 12 months ago (unless otherwise stated)
4. Non-quality-related issues (after 30 days of purchase)
4. Free products (get the products from giveaway activities)

Q: When does the warranty begin?
A: It begins the day you place your order.

Q: How do I claim the warranty?
A: Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
    If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at support@basnaudio.com

Q: What is a valid proof of purchase?
A: An Amazon/Shopify order number for a purchase made or purchasing screenshot.

Q: What if I don’t have any proof of purchase?
A: If you made your purchase through www.basnaudio.com, we may be able to locate your order using your email address, name, or shipping address.
     If the product was a gift, you may ask the giver to provide you with a copy of the Amazon order number.

Q: Will the warranty be renewed if my product is replaced?
A: The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.

Any questions please email us: basnaudio@outlook.com, we will reply to you in 24 hours.

Note: Reply email may be in your spam